1. Eligibility for Refunds and Returns

• Items must be unused, unworn, and in their original condition with tags and packaging intact.
• Refunds or exchanges are applicable only if the request is made within 7 days of receiving the item.
• For hygiene reasons, perfumes and customized jewellery cannot be returned or refunded.

2. Non-Returnable Items

• Gift cards and promotional items are non-refundable.
• Items purchased during a sale or with a discount cannot be refunded unless proven defective.

3. Process for Refunds and Returns

• To initiate a return, email us at [email protected] with your order details and the reason for the return.
• Upon approval, you will receive instructions for sending the product back to us.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping charges are non-refundable.

5. Refund Timeline

• Once we receive the returned item and verify its condition, the refund process will begin.
• Refunds will be credited to your original payment method within 7–10 business days.

6. Damaged or Defective Products

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence.
• We will offer a replacement, exchange, or full refund as per your preference.

7. Contact Us

For further queries, feel free to contact our customer support team at:

• Email: [email protected]
• Phone: +971555444062
• Working Hours: 9:00 AM – 6:00 PM (UAE Time)